Anyone who’s waited for a pallet of frozen goods or a time-sensitive LTL shipment knows the feeling: you punch in the tracking number, hit enter, and… nothing. No update, no error message that makes sense, just a blank stare at the screen. This guide runs through the official Day & Ross tracking tools, explains what that tracking number actually looks like, and lays out exactly who to call when the portal gives you silence.

4 related posts

Tracking methods: Official website, AfterShip, ParcelsApp ·
Max shipments per query: 10 ·
Parent company: McCain Foods

Quick snapshot

1Confirmed facts
  • Day & Ross tracking page at dayross.com/track-shipments accepts shipment or reference numbers (Day & Ross Track Shipment)
  • Up to 10 shipments can be entered per query, separated by comma or line break (Day & Ross Track Shipment)
  • Customer Care phone: 1-866-329-7677, Mon–Fri 7 AM – 8:30 PM ET (Day & Ross F.A.Q)
  • Third-party trackers AfterShip and ParcelsApp support Day & Ross (Day & Ross Track Shipment)
2What’s unclear
  • Exact alphanumeric format of tracking numbers for standard vs. LTL service is not publicly defined
  • Whether real-time GPS-level tracking is available for all service tiers
  • If a dedicated mobile app exists for shipment tracking in Canada
3Timeline signal
  • Day & Ross refreshed its website; account numbers and tracking options migrated to dayross.com/evolution (Day & Ross View Shipment Tracking)
  • Allow 24–48 hours after pickup for first scan update (Day & Ross View Shipment Tracking)
  • Contact Customer Care if no movement after 3 business days (Day & Ross View Shipment Tracking)
4What’s next
  • Check the portal with your pro bill number or reference
  • Try a third-party aggregator if the official site shows no result
  • Contact LTL support at 1-866-329-7677 for freight-specific updates

How can I track my Day & Ross shipment?

Using the official Day & Ross tracking page

The fastest way to check the status of a freight shipment is through the Day & Ross Track Shipment portal (official carrier tracking tool). You can enter either a shipment number — described on the FAQ as a pro bill number starting with three letters followed by seven numbers — or a reference number provided by your shipper.

The form allows up to 10 tracking numbers per query, separated by a comma or a line break. An optional postal or zip code field for the shipper or consignee can help refine results. Day & Ross also notes on its tracking page that a shipment dashboard (Day & Ross F.A.Q) can track a shipment even if the number is no longer available.

The trade-off

The official portal works best for single-carrier Day & Ross shipments, but it only refreshes when the carrier scans the freight. For multi-carrier visibility you may need an aggregator, which introduces a delay of its own.

Using third-party tracking services like AfterShip and ParcelsApp

If you manage shipments across multiple carriers, aggregator tools such as AfterShip (third-party tracking aggregator for Day & Ross) and ParcelsApp (multi-carrier tracking platform) support Day & Ross. These services pull data from the carrier’s system and give you a consolidated view without visiting multiple websites.

AfterShip and ParcelsApp work by letting you enter the same Day & Ross tracking number that you would use on the official page. They send push notifications when the status changes, which can be useful for shipments moving through multiple terminals.

Bottom line: Day & Ross’s tracking is a straightforward portal with a 10-shipment limit. Shippers managing one load: use the official site. Shippers juggling dozens of orders: an aggregator saves clicks, but neither option overcomes delayed terminal scans.

What is the Day & Ross tracking number format?

Typical format of Day & Ross tracking numbers

Day & Ross uses a “pro bill number” structure that the company describes as three letters followed by seven digits (Day & Ross F.A.Q). The format may vary depending on whether the shipment is standard freight, LTL, or home delivery, but the alpha-numeric pattern is consistent on the official portal.

Five facts about Day & Ross tracking identifiers:

  • Pro bill numbers begin with three uppercase letters (e.g., ABC1234567)
  • Standard tracking numbers may be entirely numeric for some service types
  • Reference numbers (customer-generated) also work on the tracking page
  • Entering the postal code of the shipper or consignee is optional but can improve accuracy (Day & Ross Track Shipment)
  • The dashboard feature holds shipment data even if the original number is lost (Day & Ross F.A.Q)

Where to find your tracking number

Your Day & Ross tracking number is usually attached to the shipping confirmation email from your supplier or appears on the Bill of Lading. The number can also be found on a label sticker applied to the freight at pickup. If you don’t have the number, the Day & Ross shipment dashboard (carrier F.A.Q) can pull up the record using account information.

Bottom line: The pro bill format — three letters and seven numbers — is the standard. Keep the confirmation email or Bill of Lading handy; without it, the dashboard is your backup, not the portal.

Why is Day & Ross tracking not working?

Common reasons for tracking not working

Tracking failures usually fall into one of a few categories. A mistyped or expired tracking number produces a “not found” error. Delays in scanning — especially for LTL shipments moving through multiple terminals — can make the status appear stuck. According to Day & Ross’s FAQ (official troubleshooting resource), if you receive an error message you should first clear your browser cookies and cache.

Other common causes:

  • Using an old URL or bookmarked page from before the website refresh
  • Entering more than 10 numbers in a single query (the page only supports up to 10) (Day & Ross Track Shipment)
  • Postal code mismatch between the entered zip and the record

The implication: Most tracking issues stem from data-entry mistakes or stale scans, not a lost shipment.

Steps to resolve tracking issues

Start by clearing cookies and cache, then re-enter the shipment number — making sure there are no extra spaces before or after the digits. If the portal still fails, try separating multiple numbers with a line break instead of a comma. Day & Ross notes on its FAQ that if the error continues or the cause is unclear, you should contact Customer Care (carrier support team).

Why this matters

A stuck tracking number doesn’t always mean the shipment is lost — it often means the terminal hasn’t scanned the freight yet. For LTL loads moving through three or four cross-docks, a 24-hour gap is normal. The problem is that the portal gives you no hint about the gap; it just looks broken.

How do I contact Day & Ross for tracking support?

Day & Ross customer service phone number

For Canada-specific tracking support, the primary Customer Care number is 1-866-329-7677, available Monday to Friday, 7 AM to 8:30 PM ET, according to Day & Ross F.A.Q (official carrier contact information). The same number handles LTL inquiries. For Home Delivery shipments, a separate line is provided: 1-877-726-3329, listed on the Day & Ross Contact Us page (official company directory).

Additional department-specific numbers from the contact page:

  • Invoice Inquiries: 1-800-561-1415
  • Headquarters (administration): 398 Main Street, Hartland, NB, E7P 1C6, Canada

Online contact form and email

Non-urgent inquiries can be sent via email to [email protected], also listed on the Day & Ross F.A.Q page (official support channel). An online contact form is available on the Day & Ross Contact Us page for general feedback and billing questions.

Bottom line: Canadian shippers with a tracking problem: call 1-866-329-7677 during business hours. That single number covers LTL and general freight. Home Delivery uses a different line. Email works for slower follow-ups. The website refresh moved some account functions to dayross.com/evolution, so check there if the old portal links don’t respond.

What is Day & Ross LTL tracking and how does it work?

What is LTL tracking?

LTL stands for Less Than Truckload — a freight service for shipments that don’t fill an entire trailer. Day & Ross provides LTL tracking with unique pro bill numbers. Because LTL freight moves through multiple terminals and may transfer between trailers, the tracking status often shows more intermediate scans than a standard full-truckload shipment. The Day & Ross LTL contact number (carrier freight support) is 1-866-329-7677.

How LTL tracking differs from standard tracking

Standard tracking (typically for parcel or direct-delivery shipments) updates when the carrier picks up and delivers. LTL tracking adds scans at each terminal: origin terminal, outbound dock, intermediate hub, inbound terminal, and delivery. This granularity means the Day & Ross portal may show “in transit” for several days while the freight moves between facilities. The dashboard feature on the FAQ page (carrier system documentation) can retain the shipment record even if the pro bill number is misplaced.

One pattern for the five LTL statuses you might see:

Status What it means Typical delay
Pickup Driver collected freight from shipper Same day
Arrived at terminal Freight unloaded at origin terminal 1–2 hours
Departed terminal Loaded onto line-haul trailer 4–12 hours
Arrived at destination terminal Freight unloaded for final delivery 12–24 hours
Delivered Proof of delivery captured Same day

The pattern in these five checkpoints: each stop introduces a delay that the portal does not explain — a 6-hour “departed terminal” gap may mean the freight is still waiting for a trailer assignment, not that it’s moving.

“Enter your shipment number or a reference number to track your shipment.” — Day & Ross Track Shipment page (carrier tracking interface)

Bottom line: LTL tracking is more detailed but less predictable than parcel tracking. Canadian shippers should expect 24–48 hours between major scan events and use the dashboard as a safety net for lost numbers. For LTL-specific delays, call 1-866-329-7677 — the general portal won’t tell you whether the trailer is waiting for a driver or stuck at a cross-dock.
Additional sources

dayross.com, dayross.com, dayross.com, aftership.com, bbb.org

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Frequently asked questions

How long does Day & Ross tracking take to update?

Day & Ross tracking updates when the freight is scanned at a terminal or delivery point. For LTL shipments, expect 24–48 hours between scans. If the status does not change after 3 business days, contact Customer Care at 1-866-329-7677.

Can I track a Day & Ross shipment without a tracking number?

Yes. The Day & Ross shipment dashboard, described in the FAQ (carrier support documentation), can retrieve shipment records without the number, provided you have account access or a reference number.

Does Day & Ross offer SMS tracking updates?

Day & Ross does not publicly list SMS tracking notifications on its website. For real-time updates, use the tracking portal or third-party services like AfterShip that offer push notifications.

What is the Day & Ross tracking phone number for Canada?

The Canada-wide Customer Care number is 1-866-329-7677. For Home Delivery shipments, use 1-877-726-3329. Both numbers are listed on the Day & Ross Contact Us page (official company directory).

Are there mobile apps for Day & Ross tracking?

Day & Ross does not appear to offer a dedicated mobile app. The tracking page works in a mobile browser, and third-party apps like AfterShip and ParcelsApp support Day & Ross numbers.

How do I track a Day & Ross LTL shipment?

Enter your pro bill number (three letters plus seven digits) on the Day & Ross Track Shipment page (official tracking interface). For LTL-specific issues, call 1-866-329-7677.